Patient access representatives work hard to ensure patient satisfaction.
According to the National Association of Healthcare Access Management (NAHAM), patient access certification promotes high standards in patient access services by credentialing those working at the frontline of health care. Patient access certification provides representatives the tools they need to provide outstanding service.
Features
Patient access certification provides front desk and customer service personnel with tools they need for successful registration and customer service support. NAHAM certification establishes a body of knowledge, assesses the level of knowledge demonstrated by frontline staff, encourages professional growth, recognizes individuals with outstanding patient access skills and helps serve the public by encouraging high-quality patient access services.
Types
The certification is meant to ensure high quality registration and support processes to patients, providers and payors, and throughout a patient's entire health care experience. Patient access professionals work the front desks of physician's offices and admissions, scheduling, registration, patient finances and guest relations in clinics and hospital settings.
Benefits
NAHAM certification demonstrates a solid work ethic and commitment to the field of patient access. It can also lead to promotions as team leads and managers.
Tags: access certification, access certification provides, access services, certification provides, customer service
